Privacy policy

Last updated: September 2026

The Clixscape Digital Pty Ltd (ABN 11 701 757 922) (“we”, “us” or the “Company”) is committed to privacy protection. At https://www.clixscapedigital.com.au/ (“site”), we understand the importance of keeping personal information private and secure. This privacy policy (“Privacy Policy”) describes how we collect, hold, use and disclose personal information in connection with our site, services, marketing activities, events, promotions and communications.

This Privacy Policy should be read together with our Usage Terms.

We care about your privacy:

We do not sell your personal information (including your email address).

We do not publicly display your email address or other personal details that identify you, except where you choose to publish or share that information (for example, by posting it in a public forum or on social media).

We may share your personal information with trusted third-party service providers (including email and marketing platforms) where this is necessary to provide our services and run our business, and we require those service providers to handle personal information in a manner consistent with this Privacy Policy.

The Australian Privacy Principles

We handle all personal information in accordance with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”), to the extent they apply to us.

What is “personal information”?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Personal information held by the Company may include:

  • your name and date of birth;
  • your residential and business postal addresses, telephone/mobile numbers and email addresses;
  • billing and transaction information (for example, billing address, payment status, and transaction references). Payments are processed by third-party payment gateway providers, and we do not store full payment card details;
  • any information that you provided to us by you during your account creation process or added to your user profile (where applicable);
  • if you create an account with us, we may also collect account login details (for example, a password in encrypted or hashed form);
  • your preferences and settings for using this site and your computer and connection information;
  • online identifiers (such as IP address, cookie identifiers, device identifiers, advertising identifiers);
  • information about your interactions with our website and communications; and
  • information we generate or infer about you from your interactions with our services (where applicable); and
  • any information that you otherwise share with us.

Sensitive Information

We do not collect sensitive information (as defined in the Privacy Act) in the ordinary course of our business. If we ever need to collect sensitive information, we will only do so where it is reasonably necessary for our functions or activities and with your consent (unless otherwise permitted by law).

Information provided to payment gateway providers

Payments made through this site are processed securely by third-party payment gateway providers. We do not store full payment card details. The payment provider will handle your payment information in accordance with its own privacy policy. We may receive and retain limited information related to your transaction (for example, your name, email address and billing details) to process the transaction and manage our relationship with you.

How we may collect your personal information

We collect personal information directly from you when you interact with us via this site, online, by phone, email or in person.

We may also collect personal information from third parties, where permitted by law (for example, from our service providers that support our website, analytics and marketing platforms, and from publicly available sources).

Information that you provide to us

We may collect personal information that you provide to us about yourself when you use this site, including (without limitation) when you:

  • create a user account;
  • add information to your user profile such as identity and contact details (e.g name, email address, phone number, postal address);
  • purchase any products and/or services through this site;
  • user generated content you choose to provide (e.g. reviews, forum or chat room messages or comments in any elements of this site);
  • register for access to premium content or request certain premium features; or
  • complete an online contact form to contact us;
  • provide information to us by email, telephone or through marketing or competition application forms; or
  • send us an email or other communication.

If we receive personal information that we did not request, we will determine whether we could have collected it under the APPs. If we could not have collected it, we will destroy or de-identify the information as soon as practicable (unless we are required by law to retain it).

What happens if you do not provide personal information?

If you do not provide personal information that we request, we may not be able to provide you with our services, respond to your enquiry, administer a promotion/competition, or otherwise deal with you (as applicable). We will tell you at the time of collection if providing information is optional or required.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies

This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.

Cookies we may use include:

  • Session cookies – temporary cookies that are deleted when you close your browser; and
  • Persistent cookies – cookies that remain on your device after you close your browser and may be used to recognise you on later visits.

Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

Why we use cookies

This site uses cookies in order to:

  • operate and secure our site;
  • analyse website traffic and performance;
  • personalise content and improve user experience;
  • remember your preferences for using this site;
  • manage the signup process when you create an account with us;
  • recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
  • facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
  • show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
  • remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Managing cookies

You can manage cookies through your browser settings and, where available, through any cookie preference tools on our website.

Most web browsers automatically accept cookies, but you can usually change your browser settings to:

  • accept all cookies;
  • reject all cookies; or
  • notify you when a cookie is being sent.

If you choose to disable or reject cookies, some parts of our website may not function properly, and you may not be able to use all features.

Third party cookies

Some third parties may collect information directly through cookies or similar technologies when you use our website. Their handling of personal information is governed by their own privacy policies.

Examples may include:

  • Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
  • Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
  • social media platforms (eg, Meta, X/Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Your personal information may be used in order to:

  • verify your identity;
  • assist you to place orders through this site;
  • process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts;
  • make changes to your account;
  • respond to any queries or feedback that you may have;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • prevent and detect any misuse of, or fraudulent activities involving, this site;
  • conduct research and development in respect of our products and/or services;
  • gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

We will only use or disclose your personal information for:

  • the primary purpose for which it is collected (as described in this Privacy Policy or explained to you at the time of collection);
  • a secondary purpose that is related to the primary purpose (or, for sensitive information, directly related) and within your reasonable expectations;
  • where you have consented; or
  • where required or authorised by law.

From time to time, we may send you marketing communications about our services, events, promotions or other information we think may interest you, where permitted by law.

You can opt out of receiving marketing communications at any time at no cost by using the unsubscribe link in our emails, or by contacting us using the details set out in this Privacy Policy. We will action opt-out requests within a reasonable period.

When we may disclose your personal information

To deliver the products/services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. We only disclose personal information to third parties where necessary for them to provide services to us or you, or as otherwise permitted by law. Your personal information disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

  • customer/client enquiries;
  • mailing systems;
  • billing and debt-recovery functions;
  • information technology services;
  • marketing, telemarketing and sales services;
  • market research; and
  • website usage analysis.

In addition, we may disclose your personal information to:

  • your authorised representatives or legal advisers (when requested by you to do so);
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law;
  • organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
  • the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Automated and computer-assisted decisions

We may arrange for computer programs (including software tools and algorithms) to use personal information to make certain decisions, or to do things that are substantially and directly related to making decisions. Where this occurs, the decisions may be ones that could reasonably be expected to significantly affect an individual’s rights or interests.

The kinds of personal information that may be used in operating these computer programs may include (depending on the context): identity and contact details, account and transaction information, communications and support interactions, information about how you use our website and services (including online identifiers such as IP address, cookie identifiers, device identifiers and advertising identifiers), and inferences drawn from the above information for analytics, security or marketing purposes.

The kinds of decisions that may be made solely by operation of these computer programs (where applicable) may include security-related decisions (for example, detecting suspicious activity or blocking access where there is a security risk).

The kinds of decisions for which these computer programs may do something substantially and directly related to making the decision (with a person making the final decision) may include activities such as ranking, recommending, categorising, scoring, or segmenting audiences for marketing and analytics purposes, and identifying potential spam, fraud or security risks.

If you have questions about these practices, or would like more information, you can contact us using the details in the “Contact us” section below.

Overseas disclosures

Some of our third-party service providers may be located outside Australia or may store or process personal information outside Australia (for example, cloud hosting, communications, analytics and marketing platforms).

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure the overseas recipient does not breach the APPs in relation to that information, unless an exception applies.

We will update this Privacy Policy as we are able to specify the countries in which overseas recipients are likely to be located (where practicable).

Contacting us about privacy

If you have a question or complaint about how we handle your personal information, please contact us using the details below and provide details of your concern. We will acknowledge and investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (“OAIC”).

Contact us

Privacy Officer
Email: info@clixscapedigital.com.au

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the APPs. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

  • be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
  • have an unreasonable impact on another person’s privacy; or
  • prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. We may need to verify your identity before we correct your personal information.

If we correct your personal information, we will take reasonable steps to notify any third parties to whom we have disclosed the information where practicable (if requested or where otherwise appropriate).

If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide to us. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Our safeguards include a combination of technical and organisational controls, such as access controls, staff training, and managing security risks with our service providers. We also use protections such as firewalls, anti-virus software, email filters and passwords to help protect electronic information, and we take reasonable measures to ensure the security of hard-copy information.

Notifiable Data Breaches

We maintain procedures to identify, assess and respond to suspected data breaches. Where a data breach meets the threshold for notification under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC as required.

Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Re-marketing

We may use the Google AdWords and/or Meta re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Meta. Google and Meta may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Meta information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.

GDPR

The Company does not operate an establishment in the European Union and does not specifically target or direct its products or services to individuals in the European Union.

However, in some circumstances we may collect and handle personal information relating to individuals located in the European Union (EU data subjects), for example where an EU-based individual contacts us or where we provide services to a client that involves communications with an EU-based individual. Where we handle personal information of EU data subjects, we intend to handle that personal information in accordance with the principles of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) to the extent relevant and practicable in the circumstances.

This Privacy Policy is primarily intended to address our obligations under the Privacy Act 1988 (Cth) (Australia). If you are an EU data subject and would like further information about how we handle your personal information (including any rights that may apply to you under the GDPR), please contact us using the details set out in this Privacy Policy.

Storage and processing by third parties

Data that we collect about you may be stored or otherwise processed by third party services with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon Web Services, Apple, etc and online relationship management tools. We consider that the collection and such processing of this information is necessary to pursue our legitimate interests in a way that might reasonably be expected (eg, to analyse how our customers/clients use our services, develop our services and grow our business) and which does not materially impact your rights, freedom or interests.

The Company requires that all third parties that act as “data processors” for us provide sufficient guarantees and implement appropriate technical and organisational measures to secure your data, only process personal data for specified purposes and have committed themselves to confidentiality.

Duration of retention of your data

We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it (unless we are required or authorised by law to retain it). Where we de-identify personal information, we may retain and use it in a form that no longer identifies you (for example, by aggregating it with other data for statistical analysis and business planning).

You may request that we delete personal information we hold about you. We will consider and respond to your request in accordance with the Privacy Act and other applicable legal obligations (noting we may need to retain certain information as required or authorised by law).

Keeping your information up-to-date

To ensure that your personal information is accurate and up to date, please promptly advise us of any changes to your information by contacting our Privacy Officer by email at info@clixscapedigital.com.au or by post.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised ‘Last updated’ date. Where changes are material, we may take additional steps to notify you (for example, by email or a notice on our website).

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Australian Information Commissioner’s website (see https://www.oaic.gov.au/).